TERMS OF SERVICE

How We Process Your Payment Securely

FAIRY TALES ON ICE (2020) LTD (The Producers) and Skiddle (The Agency) are focused on protecting customers from ID and card fraud. The “Agency” is constantly improving systems and procedures to make them more secure while still maintaining a quick and easy order process.

The system conducts address checks on every single purchase made verifying that the billing address matches the registered bank account address. The “Agency” is also a member of Visa and MasterCard’s 3D secure payments scheme where the customer may be asked to verify their identity directly with their bank as part of the online order process.

In a small number cases the “Agency” may contact you to request additional ID before despatching your tickets to ensure that they go to the correct address.

All transactions are processed over 128 bit SSL which encrypts your credit and debit card information. This encrypted information is sent to the “Agency” bank so they can process your transaction.

You can store more than one card number with the “Agency” to give you more flexibility when booking.

The “Agency” do not keep any of your card information on their servers or in their offices to maximise your security. All card information is stored by the “Agency” bank at their secure data centre.