FREQUENTLY ASKED QUESTIONS

Special Effects include safe theatrical Fog and Snow, pyrotechnics and strobe lighting. We recommend contacting info@fairytaleonice.com

Due to audience reaction to comedy sequences the running time of the production can vary, however the average is between one hour and a half to two hours. This also includes a 15-20 minute intermission.

We suggest you dress comfortably, a lightweight sweater/jacket might be required? Also, practical shoes are recommended to sagely navigate the steps in the arena. In general patrons are required to observe national and local government laws in respect of expected dress codes and codes of public decency.

Still none-flash photography is permitted provided it is for personal use only and not for publication or sale for personal gain. Filming: International Intellectual property and copyright laws apply to the production, therefore No Filming is permitted without the written permission of the producer. Anyone posting footage on the show on the internet without a license of written permission will be viewed as an infringement of copyright and legal action may result in legal action.

The safety of our performers, crew, staff and customers is our top priority and work closely and diligently with all our partners to maintain high standards to provide customer satisfaction. Please our website for updates in our policies.

We strive to maintain and regularly update the provision of access, including wheelchair access) to our venue in this respect. We therefore recommend that before booking to avail yourself of policy via this website.

From time to time we offer public ‘Meet & Greet’ opportunities invariably through one-line and published competitions.

No. We may from time to time offer this experience for selected groups, usually charities or through competitions.

Costumes worn by children of three – 12 years is permitted so long as they are under the supervision of an adult. Guests of 14years of age or older are not permitted attend the show in costume.

We try our best to present our productions in as many locations over the course of any given year and vary our tour routes from time to time. Unfortunately however changing in routing sometimes may make it impossible to travel to areas we have visited in the past? For the most up-to-date touring schedule, visit us here.

Please send your email to: – info@fairytaleonice.com

Please send your email to: – info@fairytaleonice.com

Please see our Casting Opportunities and email us info@fairytaleonice.com

Show Merchandise is on sale at all performances from our Cinderella On Ice Souvenirs stands. Price Lists are posted and payment can be by cash, credit card or contactless payment. We accept the following cards: Visa, Barclaycard, Access and PayPal.

Contact us by email to info@fairytaleonice.com

Please see the Tour Schedule and & Tickets sections of this website for more information on how to buy tickets. To purchase tickets on the performance day, please go directly to the Ice Palace Box Office.

For tickets please book from our Ticketing Page or from one of our approved partners:

Important: Please ensure that whomever you buy through is a member of STAR –The Society if Ticket Agents & Retailers for assurance of a safe and smooth transaction.

Please refer to our Ticketing Page for all prices and group discounts etc. Group Bookers can contact us directly by email on info@fairytaleonice.com

For most performances children under 2years are admitted free provided they sit on a parent or guardian’s lap. Please be aware that should a babe in arms become inconsolable during a performance, for the continued enjoyment of the show by other patrons, we respectfully request exit from the auditorium returning only when the child has settled down.

Please check our Facebook Page for more information: www.facebook.com/officialfairytalesonice

Please visit our Facebook Page for more information: www.facebook.com/officialfairytalesonice

On occasions our local partners may advertise local promotions or contests to win tickets, however, these vary by market and partner, therefore you should watch out for such promotions in your area.

Please also check out or Facebook Page for more information.

Please check our vacancies page: www.fairytaleonice.com/job-opportunities